Frequently Asked Questions

What is the turnaround time?

Our printing times vary by how busy we are at any given time. Our average turnaround time is 1-3 weeks. If you need your items faster or have a rush job, please reach out to us at brandon.pierce@undefeatedprints.com or check our contact us page for more information. Additional fees may be associated with any rush orders.

What is a vector file?

A vector file is a type of image file that uses mathematical formulas to create points on a grid to represent an image. Common file types are PDFs (.pdf), SVGs (.svg), CorelDRAW (.cdr), Adobe Illustrator (.ai), and EPSs (.eps). Note: not all PDFs are vector; a special program is needed to take a file and turn it into a vector. Our design program will do that for you when you upload your images.

What is a raster file?

Raster files are images made with pixels. Common file types are JPEGs (.jpg), PNGs (.png), and Bitmaps (.bmp). Using these types of files may produce a lower quality of print with some distortion. We recommend using vector files whenever possible to get the cleanest print imaginable.

Can I return my products?

All items are printed as shown, and all sales are final. If you have a concern with your products, please feel free to reach out to brandon.pierce@undefeatedprints.com within 30 business days of receiving your order. If we determine a mistake was made on our part, we will resolve the issue to the best of our abilities.

What is the max printing size?

We have larger printing options available by request. If you are ordering both youth and adult garments, the max printing size will be restricted to the youth sizing.

  • Adult Garments: Width (15”) Height (17”)

  • Youth Garments: Width (10.5”) Height (13”)

Have any questions or need help designing?

You can reach out to Brandon, your account manager & graphic designer, at brandon.pierce@undefeatedprints.com to schedule a meeting to discuss your ideas. Fees are applied for designer services.

hOW TO oRDER

  • The ordering process is done via phone call or email if necessary.

    Once you submit a project request form, we will contact you within 1-5 business days. You can also reach out to us during business hours to order or ask any questions.

    Project Requests:

    Contact Information:

  • On our first phone call, we will need some specific information.

    Once we have the following, we will send you a quote for approval.

    • Garment Types

    • Garment Quantities & Sizes

    • Number of Print Locations (1-4)

      • Front Center or Left chest

      • Back Center

      • Left Sleeve

      • Right Sleeve

    • Number of Print Colors Per Location

      • Up to 5 Print Colors

      • Ask us about direct to film (DTF) heat transfers if you have more than 5 colors in your design.

    • Deadlines

    • Billing & Shipping Address

    • Your Graphics

  • Once you approve our quote, we will begin working on your mockups and/or designs.

  • Once you approve your quote and mockups, you can pay your invoice in the following ways.

    • Online payment with a credit/debit card or bank transfer

    • Over the phone with a credit/debit card

  • Production takes 1-3 weeks.

    Once your invoice has been paid and mockups have been approved, we will enter your project into production and update you when it’s ready for pickup or shipping.

    Pickup is at the following address.

Project Requests
Contact Us